Issue 74193 - OpenOffice closes upon first keystroke after load
Summary: OpenOffice closes upon first keystroke after load
Status: CLOSED FIXED
Alias: None
Product: porting
Classification: Code
Component: MacOSX (show other issues)
Version: OOo 2.1
Hardware: Mac Mac OS X, all
: P1 (highest) Trivial (vote)
Target Milestone: ---
Assignee: eric.bachard
QA Contact: issues@porting
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2007-02-05 13:03 UTC by anthonym
Modified: 2007-02-06 20:48 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
Crash log as requested (87.63 KB, text/plain)
2007-02-05 22:48 UTC, anthonym 		no flags Details
Crash log - admin user (the other one is a "normal" user) (85.44 KB, text/plain)
2007-02-05 22:51 UTC, anthonym 		no flags Details
Add an attachment (proposed patch, testcase, etc.)

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Description anthonym 2007-02-05 13:03:01 UTC 
Install Open Office 2.1
checked X11 is 1.1.3 MacOS is 10.4.8
GIMP confirmed as installs ok.
Delete preferences from library
Symptom: click OpenOffice2.1 icon in dock,  accept terms, say either yes or no
to fonts question, same result, say yes register or no have already registered,
same result, write loads with a default doc. 

Pressing any key causes the prgram to close/unload/quit/disappear.
X11 terminal window remains open.

I have termed this P1 since the application cannot be used in this circumstance.

Please be aware I discovered OpenOffice's existence only yesterday.

Hardware: 17"Powerbook PowerPC 2gig ram.

Anthony
Comment 1 Olaf Felka 2007-02-05 13:10:44 UTC 
Please have a look.
Comment 2 shaunmcdonald131 2007-02-05 22:29:50 UTC 
Adding to cc.
Can you plea check to see if there is a crash log for soffice.bin.

It will be located in ~/Library/Logs/CrashReporter/soffice.bin.crash.log
Comment 3 anthonym 2007-02-05 22:48:16 UTC 
Created attachment 42769 [details]
Crash log as requested
Comment 4 anthonym 2007-02-05 22:51:10 UTC 
Created attachment 42770 [details]
Crash log - admin user (the other one is a "normal" user)
Comment 5 shaunmcdonald131 2007-02-05 23:06:59 UTC 
All the crashes appear to be fairly consistent.

Exception:  EXC_BAD_INSTRUCTION (0x0002)
Code[0]:    0x00000002
Code[1]:    0x0bd60394

with tread 2 crashing:
Thread 2 Crashed:
0   fsstorage.uno.dylib           	0x0bd60394 isLocalFile_Impl(rtl::OUString) + 300
1   fsstorage.uno.dylib           	0x0bd624f0
FSStorage::openStreamElement(rtl::OUString const&, long) + 708
2   fsstorage.uno.dylib           	0x0bd60ffc
FSStorage::CopyStreamToSubStream(rtl::OUString const&,
com::sun::star::uno::Reference<com::sun::star::embed::XStorage> const&,
rtl::OUString const&) + 248
3   fsstorage.uno.dylib           	0x0bd6594c
FSStorage::copyElementTo(rtl::OUString const&,
com::sun::star::uno::Reference<com::sun::star::embed::XStorage> const&,
rtl::OUString const&) + 1416


Are you running on a networked home directory?
Comment 6 shaunmcdonald131 2007-02-06 10:19:28 UTC 
Can you please try one of the newer builds?
ftp://anonymous@ooopackages.good-day.net:21/pub/OpenOffice.org/MacOSX/OOF680_m2/OOo_OOF680_m2_MacOSXPPC_install_en-US.dmg
This is a more recent PPC build. It could well be that the problem has already
been fixed.

Both logs have very similar crashes. Always crashing in the same place.
Further down the stack trace there is something about:
* Menu being activated
* Highlighted Item being changed
* X11SalFrame

As per private mail anthonym is not using a networked home directory.
Comment 7 anthonym 2007-02-06 20:39:53 UTC 
Issue resolved with latest build as above. Many thanks. Anthony
Comment 8 shaunmcdonald131 2007-02-06 20:48:57 UTC 
closing