Issue 69941 - EIS: can't connect
Summary: EIS: can't connect
Status: CLOSED FIXED
Alias: None
Product: Build Tools
Classification: Code
Component: www (show other issues)
Version: current
Hardware: All All
: P1 (highest) Trivial (vote)
Target Milestone: ---
Assignee: epost
QA Contact: issues@tools
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2006-09-28 13:04 UTC by pavel
Modified: 2007-06-27 08:41 UTC (History)
10 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description pavel 2006-09-28 13:04:30 UTC 
pavel@paveljanik:~> cwsquery -m SRC680 latest
cwsquery -- version: 1.11
Warning: web service unavailable. Trying backup server.
ERROR: Connection to EIS database failed.
 at /home/pavel/.ooo/ooo_SRC680_m185_src/solenv/bin/modules/Cws.pm line 1222
cwsquery: ERROR: Can't determine latest milestone of 'SRC680' available for resync.

FAILURE: cwsquery aborted.
pavel@paveljanik:~> 

But I can access the URL with w3m...:

w3m https://eis.services.openoffice.org/soap/servlet/rpcrouter
Comment 1 pavel 2006-09-28 13:52:24 UTC 
works now.
Comment 2 jens-heiner.rechtien 2006-11-20 15:52:37 UTC 
Closing issue.
Comment 3 pavel 2007-05-02 12:59:21 UTC 
again:

Wed May  2 11:58:46 GMT 2007

pavel@s:~> telnet eis.services.openoffice.org 443
Trying 192.18.197.110...
... nothing...
Comment 4 pavel 2007-05-02 13:00:40 UTC 
Looks like it is Sun wide network issue now.
Comment 5 pavel 2007-05-03 08:55:11 UTC 
Works now again.
Comment 6 Joost Andrae 2007-05-05 17:26:41 UTC 
closing issue
Comment 7 pavel 2007-06-22 15:27:52 UTC 
... again ...

Fri Jun 22 14:27:13 GMT 2007

It was not working for the whole day...!!
Comment 8 epost 2007-06-22 16:10:15 UTC 
-
Comment 9 epost 2007-06-22 16:11:46 UTC 
OK, we checked the server eis.services.openoffice.org and it is working fine,
serving the EIS application without any problems. Going to check the network next.
Comment 10 epost 2007-06-22 16:20:39 UTC 
There seems to be some problem with the firewall configuration here. Trying to
get our IT to fix it...
Comment 11 gerd.weiss 2007-06-25 09:29:56 UTC 
This seems to be an issue related to firewall rules configuration. As interim
solution I'm switching back to fallback firewall to enable external access to
eis.services.openoffice.org.
Comment 12 pavel 2007-06-25 09:31:30 UTC 
We can see the webpages, but we can't login - probably because it doesn't have access to CVS login?
Comment 13 pavel 2007-06-25 09:35:08 UTC 
Loosk like this is now fixed. We can log in now.

Thanks.

Now: what to do to prevent such outages lasting three days?
Comment 14 epost 2007-06-25 09:45:18 UTC 
We probably have to check some essential services, like
eis.services.openoffice.org, when changing anything concerning the network or
server configuration around external services. Don't know yet whether we can use
a test script or whether a check-list will do.
Comment 15 lohmaier 2007-06-25 11:53:32 UTC 
As tinderbox uses EIS via SOAP to get the taglists, you could monitor
http://go-oo.org/tinderbox/tags/ and compare the dates with the timestamp of the
files (or compare the contents with a inhouse generated list)
Comment 16 john.mccreesh 2007-06-25 12:19:45 UTC 
Before we close this off, can we check that this change has also fixed the 
broken "Help -> Check for Updates" functionality within OOo? Apologies that 
technical issues prevent me checking it out...

Thanks - John
Comment 17 stx123 2007-06-25 12:27:01 UTC 
The Online Update Notification works fine now - tested for Win 2.2.0/en-US.
Comment 18 epost 2007-06-26 16:37:40 UTC 
closing issue, feel free to re-open if another outage should occur