Issue 128565 - soffice crashes when AOO is launched
Summary: soffice crashes when AOO is launched
Status: CLOSED FIXED_WITHOUT_CODE
Alias: None
Product: General
Classification: Code
Component: accessibility (show other issues)
Version: 4.1.14
Hardware: Mac macOS 12.0
: P5 (lowest) Critical (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords: crash
Depends on:
Blocks:
 
Reported: 2023-03-13 11:54 UTC by aauv
Modified: 2023-03-13 22:31 UTC (History)
4 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
crash report (31.23 KB, text/plain)
2023-03-13 11:54 UTC, aauv 		no flags Details
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Description aauv 2023-03-13 11:54:24 UTC 
Created attachment 87175 [details]
crash report

I own two machines: MacBookPro15,4 ; iMac18,3

Both equipped with latest macOS 13.2.1
(Sorry, macOS 13 Ventura is not offered in the BugZilla OS selection list!)

AOO 4.1.14 runs on the MacBookPro15,4

AOO 4.1.14 crashes directly after launch on the iMac18,3
Regression to AOO 4.1.13 "solves" the problem

Attached: crash report
Comment 1 Matthias Seidel 2023-03-13 15:46:59 UTC 
The iMac is an Intel machine, how about the MacBook?

And can you define "directly after launch"?

Do we have time enough to look at the settings before it crashes?
Comment 2 aauv 2023-03-13 16:11:04 UTC 
(In reply to Matthias Seidel from comment #1)
> The iMac is an Intel machine, how about the MacBook?
> 
> And can you define "directly after launch"?
> 
> Do we have time enough to look at the settings before it crashes?

(1)
MacBook: Intel Core i5 - 1.4 GHz
iMac: Intel Core i5 - 3.4 GHz Quad-Core

(2)
- install app by replacing the old (4.1.13) one (in the application folder)
- launch app by double-clicking the app icon
- then Mac "standard admission procedure":
  - cancel launch as app is not from a certified developer
  - open system preferences
  - override the blockage in the section security
  - allow launching the app
- AOO app icon jumps in the dock - and dies immediately (no app window is opened)
- Mac displays crash report

(3)
As I stated: Crashes immediately, so no time to look up anything.
However, I reinstalled 4.1.13 successfully (by the way: replaced it thrice by 4.1.14 and back again). I can look up the 4.1.13 settings; I think they are adopted by 4.1.14)

Thanks for caring!
Comment 3 oooforum (fr) 2023-03-13 17:09:45 UTC 
Did you reset the user profile?
Comment 4 aauv 2023-03-13 20:25:05 UTC 
(In reply to oooforum (fr) from comment #3)
> Did you reset the user profile?

OK, this was the decisive hint:

I used the AppCleaner app to completely erase the user profile.
Thereafter, I reinstalled AOO 4.1.14.
Now it runs on my iMac as well.

Thank you very much! This issue can be closed.

p.s.
I wonder what was wrong since I setup my iMac from scratch when I installed macOS 13 Ventura and, therefore, also cleanly installed AOO only some months ago ...
Comment 5 Keith N. McKenna 2023-03-13 20:34:53 UTC 
Closing as fixed per Comment 4 from the op