Issue 128411 - Error popup and SYS3170 requesting help
Summary: Error popup and SYS3170 requesting help
Status: CLOSED FIXED_WITHOUT_CODE
Alias: None
Product: Writer
Classification: Application
Component: ui (show other issues)
Version: 4.1.7
Hardware: All OS/2
: P5 (lowest) Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-10-30 21:58 UTC by Shmuel (Seymour J.) Metz
Modified: 2021-01-03 17:27 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
Screen capture of error popup (7.68 KB, image/png)
2020-10-30 21:58 UTC, Shmuel (Seymour J.) Metz 		no flags Details
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Description Shmuel (Seymour J.) Metz 2020-10-30 21:58:46 UTC 
Created attachment 86983 [details]
Screen capture of error popup

Clicking Help gives an error popup. Closing the popup gives a SYS3170 with a process dump.


10-30-2020  16:56:59  SYS3170  PID 00aa  TID 0001  Slot 007c
F:\PROGRAMS\APACHEOPENOFFICE.4\PROGRAM\SOFFICE.BIN
06000044
00000000
EAX=02950004  EBX=0000150b  ECX=0015e4b8  EDX=0ad90000
ESI=0000f2c6  EDI=00000000
DS=0053  DSACC=d0f3  DSLIM=9fffffff
ES=0053  ESACC=d0f3  ESLIM=9fffffff
FS=150b  FSACC=00f3  FSLIM=00000030
GS=0000  GSACC=****  GSLIM=********
CS:EIP=005b:0a87c5bf  CSACC=d0df  CSLIM=9fffffff
SS:ESP=0053:0015e520  SSACC=d0f3  SSLIM=9fffffff
EBP=0015e538  FLG=00010283
Comment 1 oooforum (fr) 2020-11-01 09:19:23 UTC 
Add yuri to Cc

Error message is a module located in F:\PROGRAMS\OPENJDK\bin\client\jvm.dll
Sounds like a Java issue.
Are you sure that library is not corrupted?

Maybe reinstall JRE first.
Comment 2 oooforum (fr) 2021-01-03 08:36:32 UTC 
No news from OP
Please try with last build 4.1.8
Comment 3 Shmuel (Seymour J.) Metz 2021-01-03 16:56:05 UTC 
Help seems to work on 4.1.8
Comment 4 Keith N. McKenna 2021-01-03 17:27:57 UTC 
Closed by Comment3