Issue 128191 - Crashes Upon Opening - all products
Summary: Crashes Upon Opening - all products
Status: CLOSED NOT_AN_OOO_ISSUE
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: 4.1.6
Hardware: PC Windows 10
: P5 (lowest) Critical with 2 votes (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-09-08 19:50 UTC by Annah
Modified: 2019-09-09 17:50 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
initial crash screen (757.84 KB, image/png)
2019-09-08 19:50 UTC, Annah 		no flags Details
creation of files (168.08 KB, image/png)
2019-09-08 19:51 UTC, Annah 		no flags Details
Windows Updates installed most recently (109.76 KB, image/png)
2019-09-08 19:51 UTC, Annah 		no flags Details
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Description Annah 2019-09-08 19:50:07 UTC 
Created attachment 86734 [details]
initial crash screen

Since the latest win10 update, my Open Office crashes whenever i attempt to open my spreadsheets or any other product.  Then it says it needs to recover the file even if i wasn't trying open a file.

I have uninstalled the version i had and reinstalled the latest 4.1.6 and it still does the same thing. I have attempted to open various spreadsheets and open office from the icon.  it crashes regardless of how i try to open it. 

I have included screenshots of the crashes and the latest updates.  
I use this for business, so it's very important that i get this fixed ASAP.

Thank you in advance.
Annah
Comment 1 Annah 2019-09-08 19:51:06 UTC 
Created attachment 86735 [details]
creation of files
Comment 2 Annah 2019-09-08 19:51:46 UTC 
Created attachment 86736 [details]
Windows Updates installed most recently
Comment 3 oooforum (fr) 2019-09-09 08:50:32 UTC 
You are in wrong place here.
This is a bug tracking system and not a help-desk.

Please refer first on users mailing list or forum:
http://www.openoffice.org/support/index.html

For this kind of question, you can read this:
https://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=94690