Issue 128191

Summary: Crashes Upon Opening - all products
Product: General Reporter: Annah <agestaga>
Component: uiAssignee: AOO issues mailing list <issues>
Status: CLOSED NOT_AN_OOO_ISSUE QA Contact:
Severity: Critical    
Priority: P5 (lowest) CC: knmc, oooforum
Version: 4.1.6   
Target Milestone: ---   
Hardware: PC   
OS: Windows 10   
Issue Type: DEFECT Latest Confirmation in: ---
Developer Difficulty: ---
Attachments:
Description Flags
initial crash screen
none
creation of files
none
Windows Updates installed most recently none

Description Annah 2019-09-08 19:50:07 UTC
Created attachment 86734 [details]
initial crash screen

Since the latest win10 update, my Open Office crashes whenever i attempt to open my spreadsheets or any other product.  Then it says it needs to recover the file even if i wasn't trying open a file.

I have uninstalled the version i had and reinstalled the latest 4.1.6 and it still does the same thing. I have attempted to open various spreadsheets and open office from the icon.  it crashes regardless of how i try to open it. 

I have included screenshots of the crashes and the latest updates.  
I use this for business, so it's very important that i get this fixed ASAP.

Thank you in advance.
Annah
Comment 1 Annah 2019-09-08 19:51:06 UTC
Created attachment 86735 [details]
creation of files
Comment 2 Annah 2019-09-08 19:51:46 UTC
Created attachment 86736 [details]
Windows Updates installed most recently
Comment 3 oooforum (fr) 2019-09-09 08:50:32 UTC
You are in wrong place here.
This is a bug tracking system and not a help-desk.

Please refer first on users mailing list or forum:
http://www.openoffice.org/support/index.html

For this kind of question, you can read this:
https://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=94690