Issue 124111

Summary:	will not open at all
Product:	General	Reporter:	Michelle <msteele716>
Component:	accessibility	Assignee:	AOO issues mailing list <issues>
Status:	CLOSED NOT_AN_OOO_ISSUE	QA Contact:
Severity:	Normal
Priority:	P3	CC:	issues, pescetti
Version:	3.4.0
Target Milestone:	---
Hardware:	PC
OS:	Windows 7
Issue Type:	DEFECT	Latest Confirmation in:	---
Developer Difficulty:	---

Description Michelle 2014-01-25 18:20:12 UTC

I've had and love this Open Office but today I can not open at all. Won't open through shortcut or on document made through Open Office. I tried to update the program and it says that the program is already open and won't continue. I have many documents in this program and I do everything for my business and home life here. I just used this two days ago and nothing has changed since. 
Open Office 3.3 
Windows 7 
 
Do I uninstall old version to replace new version and if I do will I loose all my documents? 

Please help 
Michelle Steele
315-834-6904
msteele716@yahoo.com

Comment 1 Andrea Pescetti 2014-01-25 22:27:48 UTC

Uninstalling the old version will not delete any documents. But for further support you should use our community forum: http://forum.openoffice.org/