Issue 117727

Summary:	Orphaned soffice.bin processes while using ABCPDF 7
Product:	General	Reporter:	srau
Component:	code	Assignee:	AOO issues mailing list <issues>
Status:	UNCONFIRMED ---	QA Contact:
Severity:	Normal
Priority:	P2	CC:	issues
Version:	version58	Keywords:	needmoreinfo
Target Milestone:	OOo 2.4.1
Hardware:	PC (x86_64)
OS:	Windows Server 2003
Issue Type:	DEFECT	Latest Confirmation in:	---
Developer Difficulty:	---

Description srau 2011-04-06 08:53:28 UTC

Hi 

I have Open Office 2.4.1 installed on my client's server. 

Server config
===================
OS - Windows 2003 (running in 32 bit mode)
PDF generation - ABC PDF 7
Open Office - v 2.4.1

We use ABCPDF 7 for generating PDF from our application. This internally uses OpenOffice as a tool to read related word documents as they are scanned into the PdF getting generated. 

What we have seen is that there are a large number of soffice.bin and soffice.exe processes that keep residing in the task manager and taking up ~ 14MB of memory each and don't close even after the PDf generation has ended. Sometimes it has gone up to 60 soffice.bin and soffice.exe processes and this ultimately grinds the system to a halt. First PDF generation starts becoming extremely slow and then the overall application performance is affected. 

As of now we have made the following changes:
1. Removing setting from Quickstart of OpenOffice that starts soffice.bin processes.
2. Created a scheduled task to kill soffice.bin and soffice.exe processes that are in a not responding state every 15 minutes.

This has helped to some extent, however this is just a workaround and not a permanent fix. 

Can you let me know if this issue is resolved in any hotfix/ patch or releases after 2.4.1?

Many Thanks
Sudhir

Comment 1 Olaf Felka 2011-04-06 14:01:54 UTC

@ submitter: Please try OOo 3.3.0. We don't have any informations for this environment.

Comment 2 Oliver-Rainer Wittmann 2012-06-13 12:19:22 UTC

getting rid of value "enhancement" for field "severity".
For enhancement the field "issue type" shall be used.

Comment 3 Rob Weir 2013-02-02 03:00:07 UTC

This Issue requires more information ('needmoreinfo'), but has not been updated
within the last year. Please provide feedback as requested and re-test with the the latest version of OpenOffice - the problem(s) may already be addressed. 

You can download Apache OpenOffice 3.4.1 from http://www.openoffice.org/download

Please report back the outcome of your testing, so this Issue may be closed or
progressed as necessary - otherwise the issue may be Resolved as Invalid in the
future.